Privacy notice

Who is responsible

Cascade Ventures Ltd, trading as Jetwick, is responsible for the personal information we collect for the interest list. Our company number is 16220953. Our registered address is 1 Watford Road, Northwood, HA6 3PX, UK. Contact us at support@cascadeventures.co.uk.

Information we collect

If you message us about the interest list, we may keep your WhatsApp phone number, the name you give us, the trip or route details you choose to share, your messages, and a record of your request to join or leave the list. Please do not send passport details, payment details, health information or other sensitive information.

When you use the website, the services that deliver it may process technical information such as your IP address, browser details and request time to serve and protect the site. The website currently has no account, booking form or advertising tracker.

Why we use it

• To receive and respond to your enquiry and understand interest in routes and trips. Our legal basis is our legitimate interest in preparing the pilot and responding to people who contact us.
• To send WhatsApp updates about pilot availability if you ask to join the interest list for those updates. Our legal basis is your consent. This does not opt you in to fare alerts or start a fare watch.
• To deliver and protect the website, and to deal with legal requests or disputes where necessary. Our legal basis is our legitimate interests or a legal obligation, as applicable.

WhatsApp and other services

WhatsApp/Meta processes messages you send through WhatsApp under its own privacy terms. Website hosting services may process technical request data to deliver the site. We plan to store interest list details in a cloud database, expected to be hosted on Google Cloud Platform. The exact storage provider and location are still being finalised. We do not sell interest list details, and we will update this notice with the confirmed provider details before the list begins collecting data.

WhatsApp/Meta and hosting services may process information outside the UK. Please check their privacy information for details of their processing. We will confirm the database location and any required international transfer safeguards before using it for the interest list.

How long we keep it

We keep your interest list details while you remain on the list. We review whether the information is still needed, and remove it when you ask to leave or when the list is no longer needed. We may keep a limited record of your withdrawal if needed to respect your choice or meet a legal obligation. Technical website records are kept according to the hosting service's operational settings.

Your choices and rights

You can withdraw permission for pilot updates at any time by replying STOP on WhatsApp or emailing us. You can also ask to see, correct, delete or restrict use of your information, or object to processing. Data portability may apply in some cases. Email support@cascadeventures.co.uk to make a request. Withdrawal does not affect processing that took place before it.

You can complain to the UK Information Commissioner's Office at ico.org.uk. We would welcome the chance to address your concern first.

Changes to this notice

We will update this page when our data practices change, including before we offer active fare watches or booking. The date above shows when this version was updated. See our terms for the current scope of the website.